Refund policy

We do our best to ensure we respond to your requests promptly. 

If there has been an error with your order, please reach out and communicate with us as soon as possible, so we can evaluate the situation. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any return question at hello@gloriousfoods.com.au.

Exceptions / non-returnable items
Due to Australian food safety standards, certain types of items cannot be returned, like perishable goods (such as food), please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on food items that have been opened.

Refunds
In special cases, if we are unable to fill your order, or you have made a request prior to dispatch.. we should be able to refund you.  If approved, we'll let you know this is being processed. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.